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Frequently Asked Questions

Got questions? We've got answers! Check out some of our common questions below, and if you can't find a satisfactory answer, don't hesitate to reach us directly.

What kind of services do you offer?
How does my home installation work?
Do I have to supply a router or is it provided by Element 8?
What does the equipment on the outside of my residence look like?
Is online gaming supported?
How many devices can my internet support online concurrently?
Will your services work with Netflix, Hulu, Amazon Prime, ESPN+, Twitch and other HD videos?
Can I upgrade or downgrade my plan?
Is there a limit to the amount of data I can use?
How does Element 8 Internet compare to 3G/4G/5G cellular Internet?
How does Element 8 Internet compare to satellite internet?
My home is part of a Homeowners’ Association. Can I still be part of the element8 network?
What types of restrictions are prohibited?
gaming headshot
woman and children online
man and boy gaming together in a living room
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a person on a video call
a man gaming on a desktop
woman working on laptop
streaming service on tv